Platform to Business Regulation Terms

1. Introduction

We adhere to the fairness and transparency requirements outlined in EU Regulation 2019/1150 (the "Platform to Business Regulation"). Below are a few key points to note:

• You must comply with our Terms of Service, obey all laws, and fulfill all relevant tax obligations.

• We may promote or recommend specific Sellers.

• These Platform to Business Regulation Terms outline how Business Users can submit complaints and engage in mediation to resolve disputes.

2. Definitions

Unless defined in these Platform to Business Regulation Terms, all terms will have the same meanings given to them in the Terms of Service.

3. Applicability

These Platform to Business Regulation Terms apply to Sellers who are Business Users under EU Regulation 2019/1150 and who either (1) are established or reside in the European Union or the United Kingdom, or (2) offer goods or services to consumers located in the European Union or the United Kingdom.

4. Promoting via Social Media

We may promote Sellers via our social media accounts.

5. Suggesting Sellers on FetishFinder

We may suggest that Buyers follow specific Seller accounts.

6. Ranking and Display

Our ranking and display of your Content, listings, and profile are determined primarily by relevance to Buyer searches. Secondary factors include Content quality and user engagement, followed by compliance with our policies. These parameters are applied consistently to all Business Users, and the order in which they are listed reflects their relative importance in determining ranking. We do not accept payment to influence rankings, except as part of clearly labeled advertising.

7. Data Access and Rights

(a) You have access at any time to the data you provide to us when using FetishFinder, including account information, Content you upload, and communications you send or receive through FetishFinder.

(b) You have access to certain data generated through your use of FetishFinder that is made available to you in your account dashboard or other accessible areas of FetishFinder, such as performance metrics, audience engagement statistics, and payment information.

(c) Upon request, we will provide you with access to your data in a structured, commonly used, and machine-readable format to the extent technically feasible and permitted under applicable law.

(d) The categories of data you can access include:

• data you have provided directly to us;

• data generated by your use of FetishFinder that relates to your performance or interactions on FetishFinder; and

• aggregate data relating to transactions between you and us through FetishFinder.

(e) Unless otherwise required by law, we will make requested data available without undue delay and within a reasonable period, considering the complexity of the request.

(f) Nothing in this section 7 requires us to disclose confidential information, trade secrets, personal data of other users, or any information we are prohibited from disclosing under applicable law.

(g) Where we make personal data of consumers available to you, we do so only in accordance with applicable data protection laws, and that data may only be used for purposes related to your use of FetishFinder as permitted under our Terms of Service.

8. Account Suspension, Restriction, or Termination

(a) We will provide Business Users with at least 15 days' prior written notice before terminating or restricting their account, unless:

• we are subject to a legal or regulatory obligation to act more quickly;

• you have repeatedly violated our Terms of Service, including our Acceptable Use Policy; or

• we can demonstrate that you committed a material breach of our Terms of Service justifying immediate termination.

(b) If we take immediate action under an exception set out in section 7(a), we will notify you without undue delay, explaining the reasons. In all cases, we will provide you with a written statement of reasons for the suspension, restriction, or termination.

9. Complaints

You may submit a complaint to [email protected] through our internal complaint-handling system if it concerns:

• our alleged non-compliance with obligations under the Platform to Business Regulation Terms;

• technological issues relating directly to FetishFinder; or

• measures taken by us or our conduct that relates directly to FetishFinder.

10. Complaint Handling Process

After receiving a complaint submitted under section 9, we will:

• consider your complaint and request any additional information or documents needed to address the issue;

• review and respond to your complaint within 30 days of receipt, taking into account the importance and complexity of the issue;

• communicate the outcome to you in plain and intelligible language by email or via your FetishFinder account; and

• provide you with information on possible avenues for escalation, including mediation under section 11.

11. Mediation Service

If your complaint under these Platform to Business Regulation Terms is not resolved to your satisfaction through our internal complaint-handling process as set out above, you may contact:

Centre for Effective Dispute Resolution
International Dispute Resolution Centre
P2B Panel of Mediators
70 Fleet Street
London, EC4Y 1EU, United Kingdom
https://www.cedr.com/p2bmediation/

or

International Centre for Dispute Resolution
150 East 42nd Street, Floor 17
New York, NY 10017
https://www.icdr.org/

Both parties will act in good faith throughout any mediation. However, attempting to resolve a dispute through mediation does not limit either party's rights to commence legal proceedings at any time before, during, or after the mediation process, as those rights are set out in our Terms of Service.

Unless the parties agree in writing otherwise, each party will bear one-half of the total costs of mediation.

12. Language Versions

These Platform to Business Regulation Terms are provided in English. If we make them available in other languages, those translations are for convenience only. In the event of any conflict or inconsistency between a translated version and the English version, the English version will prevail.

13. Changes to These Terms

(a) We may amend these Platform to Business Regulation Terms, including any incorporated policies, by providing you with at least 15 days' prior notice before the changes take effect. Notice will be given by email, platform message, or through your account dashboard. You may terminate your agreement with us before the effective date of any change if you do not agree to the amended terms. The same notice period applies to changes to any supplementary policies or rules that form part of our contractual relationship with you, where those changes affect your rights or obligations under these Platform to Business Regulation Terms.

(b) We may implement changes without providing 15 days' prior notice where the changes are required to comply with applicable law, address unforeseen and imminent risks to the security of our services, prevent fraud or abuse, or address other urgent technical or operational issues. In those cases, we will notify you of the changes as soon as reasonably possible.